• Working closely with the Business Unit Manager, leads the operations team to consistently achieve performance results that delight clients.
  • Coordinates and liaises with internal leaders and client representatives to make decisions for operational activities and set strategic goals.
  • Provide sound tactical plans to ensure the continuous improvement of daily operations, as well as optimum client and team member satisfaction.
  • Creates, maintains, and distributes accurate statistical reports.
  • Works with leadership to set team and individual KPIs and provide regular, actionable feedback.
  • Directs Operations Managers on planning and execution and provides constructive feedback for continuous personal development.
  • Evaluates periodically the efficiency of business procedures according to organizational objectives and applies improvements; Implements, manages, and evaluates operation processes and procedures, by the standards and procedures set out by the organization.
  • Develops strategies and implementation plans to improve and standardize all aspects of Healthcare operations.
  • Keeps up to date with industry trends and identifies areas of opportunity to drive improvements, as well as maintains all operational guidelines, reference documents, and training materials
  • Reviews invoicing, and financial information and adjusts operational budgets to promote profitability.
  • Perform other duties as assigned.


  • 3+ years of demonstrated project management experience, working with clients and different stakeholders, in solving business problems.
  • High attention to detail and administrative accuracy.
  • Excellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational skills.
  • Ability to direct and manage in a fast-paced, rapidly changing environment while managing multiple priorities.
  • Ability to direct a diversely skilled workforce.
  • Technologically savvy with the ability to perform sophisticated operational analytics.
  • Ability to prepare and carry effective business presentations
  • Exceptional skills at both, employee and client engagement.
  • Strong sense of teamwork

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